Call Triage
Emergency call taking can be emotionally demanding, especially when call volumes surge. Call Triage is an intelligent system that interacts with callers to determine the urgency of their situation. By directing urgent calls to available call takers we can enable your limited staff to better handle the influx of calls. Here’s how Call Triage can help:
Mitigate Staffing Challenges: When staffing challenges result in your center becoming overwhelmed during call volume spikes, Call Triage helps your limited staff keep up with the surge and focus on the callers in need.
Reduce Redundant and Abandoned Calls: Helps reduce redundant calls about the same incident as well as abandoned calls due to long wait times.
Decrease Calls in Queue: Shortening waiting times and reducing queue depth allows call takers to handle calls more efficiently.
Build Community Trust: Improve relationships with your community by reassuring Samaritans that authorities are aware of the incident and that urgent calls are being prioritized.
Carbyne Call Triage
Emergency call taking can be emotionally demanding, especially when call volumes surge. Call Triage is an intelligent system that interacts with callers to determine the urgency of their situation. By directing urgent calls to available call takers we can enable your limited staff to better handle the influx of calls. Here’s how Call Triage can help:
Mitigate Staffing Challenges: When staffing challenges result in your center becoming overwhelmed during call volume spikes, Call Triage helps your limited staff keep up with the surge and focus on the callers in need.
Reduce Redundant and Abandoned Calls: Helps reduce redundant calls about the same incident as well as abandoned calls due to long wait times.
Decrease Calls in Queue: Shortening waiting times and reducing queue depth allows call takers to handle calls more efficiently.
Build Community Trust: Improve relationships with your community by reassuring Samaritans that authorities are aware of the incident and that urgent calls are being prioritized.
Contact Us
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“With 18 Million visitors to New Orleans annually, we handle over 1 million calls a year, despite acute staffing challenges. Carbyne Call Triage is exactly the kind of technology OPCD needs to help us handle surge periods so we can provide the level of service our community deserves, and get the right people, to the right place, at the right time; better than anyone else in the world.”
Karl Fasold
Interim Executive Director Orleans Parish Communications District
To find out how Carbyne can empower your PSAP.
